The Details

Payment Options
We currently accept most major CC and Paypal payments.

Shipping: 

All orders are shipped through the United States Postal Service. Shipping costs are based on weight and destination.  
Delivery times will range from 1-7 business days, depending on your distance from the Twin Cities. 

We currently ship within the USA, Canada, and  the UK. 

US orders:

  • free shipping option to Pick-up in store
  • under 1 lb. have a flat rate of $6.00 shipping
  • over 1 lb. to 5 lb. have a flat rate of $10.00 shipping
  •  over 5 lb. to 25 lb. have a flat rate of $15.00 shipping

    CA orders*:

    • under 1 lb. have a flat rate of $10 shipping
    • over 1lb. to 2 lb. have a flat rate of $15 shipping
    • over 2lb. to 4 lb. have a flat rate of $24 shipping
    • over 4 lb.  to 10 lb. have a flat rate of $ 41 shipping

    UK orders*:

    • under 1 lb. have a flat rate of $18 shipping
    • over 1 lb. to 2 lb. have a flat rate of $25 shipping
    • over 2 lb. to 4 lb. have a flat rate of $35 shipping
    • over 4 lb. to 6 lb. have a flat rate of $49 shipping

    *For orders in Canada and UK, please be aware that you may be charged Customs tax rates and other charges. We do not cover these charges as they are based solely on the laws and regulations pertaining to those countries. We are also not responsible for any damages that may or may not occur by Customs.

    Wrong Address Disclaimer: 
    It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us at mail@trulyonline.com before 5pm the day of your order, so the address can be corrected for you.

    If your order is already processing or has been shipped, we are no longer able to change the address

    Sales Tax

    We are required to charge sales tax on all non-clothing orders shipped to Minnesota addresses. The tax is applied to your order total. 

    Return Policy
    We know you will love it!  But in any case we accept returns on all merchandise except for sale items and bath and body products.  All returns must be made within 14 days of purchase, returned with tags attached, in original packaging and accompanied by a receipt.  You will be issued credit for the amount of your order, minus the original shipping fee. Original shipping fees are non-refundable, and you are responsible for costs to ship your item back to us. Please contact us for return instructions, we will provide an address for you to mail your insured and carefully packed item to. 

    Damaged Items
    Notify us immediately if any part of your order arrives damaged from transit, please email us via our contact page and we'll provide you with the appropriate return details.

    Sending a gift?
    If you are sending a gift, we will ribbon wrap the item in Truly... style, and if you would like a gift card included, please type in a short note in the comments and we'll handwrite it on a gift card for you.   

    Gift Certificates
    Sometimes the perfect gift is one you get to choose...thus gift certificates! We will send a gift certificate hand-printed via First Class Mail to your recipient - we ship them to you free. It may be redeemed in-store or online.